For service application, ordering, advice or more information you can call us on 070-2212710 or email at [email protected]. We are available from 09.00 a.m. to 18.00 p.m., from Monday to Friday. You can also apply online via the “Calculate” button at the top of the website

Don’t know yet which coverage you want or need? No problem, after your application our insurance adviser will help you choose the coverage that fits you best.

You receive a confirmation of your application instantly by email. Within a few working days we will contact you by phone to go through the application. We will also send you an order form to confirm your order. As soon as you have sent back the order form completed and signed, we will get started with your order.

First, your order is assessed by our insurance advisor. If you are approved for the insurance, he or she will call you within a few working days. This phone call lasts a few minutes and is to ensure that you have chosen the right coverage and are properly insured. After that, our engineer gives you a call to prepare for the installation and make an appointment.

The approval is an automated process and based on your company data. If you are not approved for insurance, we will unfortunately have to cancel your order. If this is the case, we will then destroy all of your information. The insurer never informs us of the reasons of rejection; this is to protect your (business) privacy.

The costs for MMOX Smart include: the service fee and insurance premiums. The breakdown of this is always stated on the order form. 21% VAT is charged on services. 21% insurance tax is levied by the government on the insurance premium.

The standard duration of MMOX Smart is 12 months and it automatically extends by 12 months after this, if not cancelled two months beforehand.

We are really sad to see you leave and we hope to hear from you what reasons brought you to this decision. You can cancel in writing or by email with a notice period of 2 months.

You receive a confirmation of your cancellation by email. This email contains the end date of the service and the insurance. Our engineer will come on site to shut down and remove the Cyber Defence Center.

The Cyber Defence Center is installed at your location and provided as lease-lend. Our engineer calls you to prepare for the installation and sets the installation date and time that suits you best. The installation can also be done in the evening or during weekends. To prepare for the installation, the engineer needs information about your ICT situation, such as: internet connection, network configuration and computer systems. Your IT administrator will usually have this information at hand.

After your order confirmation, the engineer will go through a short technical questionnaire with you. There must be a suitable (closed) room with an internet and power connection to install the Cyber Defence Center. During the installation, someone needs to be present to give the engineer access and who has log-in credentials for your internet, network and computer systems.

The installation takes approximately 1 to 1.5 hours. Our engineer explains how everything works and only leaves after everything functions properly. If you don’t have a second or backup Internet connection to use, then you need to take into account that you can’t use internet for about 30 minutes to 1 hour. During installation it is helpful if your IT administrator is present.

Of course, this can happen and is not a problem. Let us know as soon as possible and we will schedule a new appointment.

We do our utmost best to stop as many cyber-attacks for you as possible. However, cyber- attacks can be complex and therefore 100% security against attacks does not exist. But with MMOX Smart you can count on 100% protection against cyber risks. In the unlikely event that something does slip through, we assure you that our team is ready 24/7 and any damages are compensated.

There is nothing you need to do. The Cyber Defence Center works fully automated and is connected to our 24/7 monitoring service. We keep your Cyber Defence Center up-to-date, check the operation and automatically receive alerts if something is wrong.

Yes, our Cyber Defence Center works well with your existing network equipment. If you have your own specific firewall settings, we will take this into account during installation. You can keep your existing switches and WiFi access points unchanged. Only when you are using the modem integrated WiFi of your internet provider, you will have to install a new  access point. Our engineer will of course assist you with that as well.

Yes, our Cyber Defence Center works very fine with this. It is always wise to have additional antivirus software protection on your servers and workstations.

MMOX Smart prevents cyber attacks by automatically blocking cyber threats with the Cyber Defense Center. We have combined advanced artificial intelligence technology with a number of security best practices, such as an IDS / IPS, proxy, firewall, VPN, etc. Hundreds of proprietary polymorphic sensors are scattered throughout the internet and are constantly active in identifying and analyzing new attacks and threats. The Cyber Defense Center is fed with this information: it knows the current dangers and can automatically ward off these threats. More information about the Cyber Defense Center.

You will have your own dashboard where you can see how your Cyber Defence Center works. You can see the current protection status, how many attacks have been blocked, from which countries these attacks are, how much network traffic there is, and so on.

No, we don’t. We only see so-called meta network data, such as IP addresses and URLs (web links) to which your Cyber Defense Center connects to and the other way around. We use this network data to block malicious activities for you. We have no access or access to your company data, such as emails, documents and files. The meta network data is sent securely (encrypted) to our data center and stored anonymously.

Your privacy is important to us and is regulated in our privacy policy. We only process meta network data such as IP addresses and URLs. This data is only used for the MMOX Smart service, such as creating the online dashboard, setting alerts, drafting reports and investigating cyber incidents. This data is not made available to third parties who do not perform work for MMOX Smart. The parties that do work for MMOX Smart are bound by our privacy policy. If you have any questions about privacy, you can always call or email us.

If you are using MMOX Smart already, you can contact our Service Desk 24 hours a day, 7 days a week by phone 070-2212711 or email [email protected] for any questions or service requests. You can also change contact and/or company details here.

If you have been hacked, had a cyber-attack or suspected one of these, contact the service desk immediately with at 070-221 2711.

The Service Desk verifies with you whether there is indeed a cyber incident. If this is the case, the MMOX Smart incident manager is notified and put into action immediately. The incident manager will contact you directly and consults you which steps are best to take. During the first 72 hours after the incident, the priority is to limit damage and we will do everything we possibly can to get your company up and running again as quickly as possible. You determine which actions you consider desirable. The incident manager arranges everything in the meantime, while engaging all necessary parties and keeps you informed of all actions and status updates.

At the latest, 72 hours after you have reported the incident, we will implement a structural recovery plan together with the insurer. This plan is meant to recover the problems caused by the incident and to prevent it from happening again in the future. In addition to IT damage, legal liabilities or reputation damage may have also arisen. The Restitution process is also being initiated.

Yes, that’s possible. You can use your own experts to resolve the cyber incident, our experts or a combination thereof. The costs of any scenario are covered by the insurance.

You are insured for direct and indirect damage with the most extensive coverage. The insurance covers direct and indirect business damage caused by, for example, system intrusion, theft or loss of confidential information, cyber liability, hacking and cyber extortion. An overview of all coverages can be found in the Hiscox policy conditions.

In the event of a cyber incident, the MMOX Smart incident manager has mandate and dudget immediately available to provide first aid, in order to limit your damage and to get your business back on track as quickly as possible. No deductible applies to this first response budget. After that, the MMOX Smart incident manager takes care of the further reimbursement process together with the insurer for you.

The deductible excess is € 1.000,- per claim. In the event of business failure/fall-out, the deductible excess is a retention time of 8 hours.

This is not necessary. In the event of an incident, the MMOX Smart incident manager arranges and coordinates everything for you. He/she engages all necessary parties, including the insurer, cyber experts and any third parties.

Restitution is reimbursement of damages covered by our insurer. The insurance is based on the CyberClear insurance from Hiscox that we offer at a very competitive rate because you use the Cyber Defense Center. The insurance premium is included as standard in the costs of MMOX Smart.